Readers agree on one change needed as EMA is named among UK’s top 10 airports

Nottingham World readers think that East Midlands Airport (EMA) should scrap pick-up and drop-off charges in order to improve its ranking among the UK’s best and worst airports. 

In a Which? survey released earlier this week, EMA was named as the UK’s 10th-best airport. 

In April this year, Which? surveyed almost 5,000 passengers about their experiences at airports in the previous 12 months. 

Respondents were invited to rate the airports across 11 categories, including seating, staff, toilets and queues at check in, bag drop, passport control and security. 

EMA achieved a customer satisfaction score of 67%, above the likes of Gatwick and Heathrow. 

Liverpool John Lennon Airport topped the rankings with an impressive 81% customer satisfaction score. 

Despite EMA’s respectable position in the rankings, some Nottingham World readers feel that the airport could improve its future position by making changes to pick-up and drop-off charges. 

The airport currently charges £5 for a 15-minute ‘Rapid Drop Off’ parking space, with £1 charged for each additional minute. 

Nottingham World reader Keggs said: “Pick-up and drop-off is a joke. Two lanes and two pay machines, that's it for all flights in and out of East Midlands Airport. 

 “It's chaos at the best of times, even at 6 am. Other than that it’s a good airport.”

Phil, meanwhile, added: “Pick-up and drop-off charges should be scrapped.”