Receptionists play a big role in our experience at our GP surgery, from booking appointments to inquiring about test results and ordering prescriptions.
Patients across the East Midlands have shared their views on how they feel their GP receptionists are performing in the latest GP Patient Survey, produced by Ipsos on behalf of NHS England.
More than 700,000 patients in England completed the 2025 survey, which was carried out between January and March this year, and gathers information on how patients feel about their local GP.
The survey uncovered patients’ experiences with the reception and administrative team at their GP practice. Across the country, the majority of patients described their GP reception team as ‘very helpful’ (42%) or ‘fairly helpful’ (41%).
Here we reveal the GP surgeries across the East Midlands where reception teams have been voted the best by you. Surgeries are ranked by the proportion of patients who said the reception and administrative team at their GP practice is ‘very helpful’.
1. Budbrooke Medical Centre - Budbrooke, Warrick
There were 257 survey forms sent out to patients at Budbrooke Medical Centre in Budbrooke, Warrick, and the response rate was 39%. 89% of patients said the reception team was ‘very helpful’, while 11% said they found the team ‘fairly helpful’. | Google Maps
2. Dr SJC Clay - The Cottage Surgery, Woodhouse Eaves
There were 241 survey forms sent out to patients at Dr SJC Clay in The Cottage Surgery, Woodhouse Eaves, and the response rate was 41%. 86% of patients said the reception team was ‘very helpful’, while 14% said they found the team ‘fairly helpful’. | Google Maps
3. Willingham by Stow Surgery - Gainsborough
There were 243 survey forms sent out to patients at Willingham by Stow Surgery in Gainsborough, and the response rate was 49%. 83% of patients said the reception team was ‘very helpful’, while 16% said they found the team ‘fairly helpful’. | Google Maps
4. The Ingham Practice - Ingham, Lincoln
There were 268 survey forms sent out to patients at The Ingham Practice in Ingham, Lincoln, and the response rate was 35%. 82% of patients said the reception team was ‘very helpful’, while 17% said they found the team ‘fairly helpful’. | Google Maps